At ZEMARO TECH STORE, we are committed to ensuring customer satisfaction with every purchase. We understand that sometimes circumstances may arise where you may need to return a product or request a refund. This Refund and Return of Goods Policy outlines our guidelines and procedures for such situations.

1.Eligibility for Refund and Return:

1.1 To be eligible for a refund or return, the product must have been purchased directly from ZEMARO TECH STORE.

1.2 The product must be unused, in its original condition, and accompanied by the original packaging, accessories, manuals, and any other items included with the product.

1.3 The request for refund or return must be made within [3] days from the date of purchase.

2.0 Refund Policy:

2.1 If you are not completely satisfied with your purchase, you may request a refund within the eligible timeframe.

2.2 The refund will be issued using the same payment method used for the original purchase

2.3 Once the returned product is received and inspected, we will process the refund within [7] business days.

3.0 Return Policy:

3.1 If you received a defective, damaged, or incorrect product, we will gladly accept returns.

3.2 Please contact our customer support team to initiate the return process. Provide them with the order details, product information, and reason for return.

3.3 We may request additional information or evidence, such as photographs, to verify the issue with the product.

3.4 Upon approval of your return request, we will provide you with a return merchandise authorization (RMA) number and instructions on how to return the product.

3.5 You are responsible for the shipping costs associated with returning the product, unless the return is due to our error.

3.6 We recommend using a trackable shipping method and obtaining insurance to protect against loss or damage during transit.

3.7 Once the returned product is received and inspected, we will either issue a replacement product or process a refund as per your preference and product availability.

4.0 Non-Returnable and Non-Refundable Items:

4.1 The following items are non-returnable and non-refundable: – Software, digital downloads, and licenses. Consumable products (e.g., ink cartridges, batteries) that have been opened or used. – Products that have been customized or personalized.

5.0 Limited Warranty:

5.1 ZEMARO TECH STORE provides a limited warranty on certain products. Please refer to the product documentation or warranty card for specific details on the coverage and duration of the warranty.

5.2 Warranty claims will be processed in accordance with the terms and conditions specified in the warranty documentation.

6.0 Exchanges:

6.1 We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in this policy and place a new order for the desired product separately.

7.0 Contact Information:

7.1 If you have any questions, concerns, or need assistance with a refund or return, please contact our customer support team. You can reach us by email at [] or by phone at [+254 708587465]

Please note that this Refund and Return of Goods Policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer support team for the most up-to-date information.

Last updated: [06/09/2023]

ZEMARO TECH STORE reserves the right to make the final decision on all

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